Friday, December 1, 2017

Invest in Your Employees

Part 1 of 7: Invest in your employees

7 Ways to Improve Patient Satisfaction

Employee satisfaction is directly related to customer satisfaction. When your employees are happy at work, your customers can tell. Here are a few tips for improving employee morale:

Recognizing a job well done

When was the last time you let your customers know they were doing a great job? According to Forbes, "Recognition is most effective when it's given in the context of a larger [business-related] goal." You can provide recognition for things your employees are doing to help further company goals.

We can help you identify which employees are making a difference through our interview process. When customers mention employees who have performed outstanding work, we make sure you know about it. You can even print off one of our employee recognition certificates to honor your hard-working employees. The password is 90Percent.

Ask for employee feedback

Did you know that we offer Employee Satisfaction Surveys as part of your Pinnacle HHCAHPS package? If you're not already taking advantage of this great feedback loop, here are some reasons you should:
  • Gathering feedback and following up on it shows your employee that you care about them and value their experience.
  • Open-ended questions can help you understand where your employees are succeeding and struggling.
  • You can provide better care for your patients by knowing your employees.

For more ways to improve patient satisfaction, visit part 2: Make Lemonade from Lemons.

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