Tuesday, April 16, 2019

On-Demand Webinar, Simplification: The Secret to Boosting Customer Satisfaction Rates


FREE ON-DEMAND WEBINAR


Simplification: The Secret to Boosting Customer Satisfaction Rates

AUDIENCE: Skilled Nursing Facilities (SNF), Assisted Living (AL), Independent Living (IL), Customer Satisfaction

Using a proprietary algorithm, Pinnacle has identified which questions from the Pinnacle customer satisfaction survey most strongly correlate with the, "How likely are you to recommend others to this location," question. Based on the feedback from your surveys, Pinnacle determines which of the five key drivers, or areas of focus, your location should direct its efforts toward. This webinar will teach you how to harness the power of knowing your focus area to make the most impact in your facility.

What you’ll learn:

  • What is a focus area
  • How to find your focus area
  • What to do with your focus area
  • Why you should involve your staff in your focus area efforts


Presenter

Chris Magleby
CEO, Pinnacle Quality Insight