FREE ON-DEMAND WEBINAR
Simplification: The Secret to Boosting Customer Satisfaction Rates
AUDIENCE: Skilled Nursing Facilities (SNF), Assisted Living (AL), Independent Living (IL), Customer Satisfaction
Using a proprietary algorithm, Pinnacle has identified which
questions from the Pinnacle customer satisfaction survey most strongly
correlate with the, "How likely are you to recommend others
to this location," question. Based on the feedback from your surveys,
Pinnacle determines which of the five key drivers, or areas of focus, your
location should direct its efforts toward. This webinar will teach you how to harness the power
of knowing your focus area to make the most impact in your facility.
What you’ll learn:
- What is a focus area
- How to find your focus area
- What to do with your focus area
- Why you should involve your staff in your focus area efforts
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Presenter
Chris MaglebyCEO, Pinnacle Quality Insight
