Each year Pinnacle conducts over 90,000 satisfaction interviews with individuals receiving health care. This is a work we are proud to be a part of because it is one of a very few professions that really can change people’s lives. People want to tell us about the care they are receiving or about the care of a loved one. We hear great reports and sometimes the reports are not as great. When we share this feedback with caregivers they become better health care providers. There are very few things that impact lives more than this.
Going forward, we would like to focus our blog on these thoughtful comments shared by one individual and that are a benefit to all.
The entries will not be lengthy but we hope you will find them powerful. Our belief is that an awareness of others perspective is often the first step towards better care.
Our comment for today is,
“I value him being treated with dignity and not being ignored, or being thought of as unimportant.”
We welcome your feedback and suggestions.
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