We sent an email to all clients about an upcoming customer satisfaction survey we will be conducting to greater improve our product. We received the following reply to our email, and thought we'd share with you. BTW, our interview will take approximately 6 minutes--which explains the last line :)
I just want you to know how much I appreciate your service. It gives us immediate feedback. We can see both positive and negative trends and act upon them appropriately. We use the information as a part of our QA process and in response to staff/customer concerns. Our whole staff looks forward to the monthly feedback. It’s a terrific service and I look forward to the 6 minutes.
Best Wishes,
Mary
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