Yesterday afternoon, we returned from CAHF convention in Palm Springs. CAHF stands for The California Association of Health Facilities.
We met some fantastic people. We interacted with vendors, consultants, attorneys, providers, and association members, and were able to get to know their stories, their passion, and their enthusiasm for this amazing industry.
During the banquet, I sat across from a successful attorney, who represents providers on regulatory issues. He asked what we do, I mentioned that we provide Customer Satisfaction Interviews for Senior and Long-term Care providers. His immediate response was, "I'm amazed when providers don't hire someone to do that!" I agreed with him, citing an example of a client of ours who was able to prevent a lawsuit from happening, because he was able to act upon knowledge gained through our interviews. He replied, "EXACTLY! Just acting on knowledge right away goes a long way in preventing tens, if not HUNDREDS of thousand dollars in litigation!"
He had raised a really important point. In a very litigation-heavy society, the old saying of "an ounce of prevention is worth a pound of cure" really goes a long way. Simply giving customers a chance to voice their opinion will turn up things that you wouldn't otherwise know about. By rooting them out EARLY, and addressing them RIGHT AWAY, they won't fester and become more of an issue than they need to be.
For information on our Customer Satisfaction products, contact one of our experts at 801-293-0700.
Craig Christiansen
Pinnacle Quality Insight
www.pinnacleqi.com
0 comments:
Post a Comment