Insightful Quote Of The Day: Welcoming New Residents

Here are two responses at opposite ends of the spectrum that emphasize the importance of properly welcoming new patients:


"I really appreciated that the administrator and a lot of the staff came to my room and welcomed me to the facility."
"I never met the administrator the whole time I was in the facility."


Of the two, you definitely want the first to be said about you. It's a good reminder that your facility is now someone's HOME. It's very important to properly welcome those we bring onto our services.  


Stan Magleby
www.pinnacleqi.com