Quick Tip: Knowing What Patients and Their Families Value Most

Do you know what your patients and their family members value most when it comes to receiving or looking for services? We think this is very important to know. The statements we receive during our interviews are so very powerful. Here are just a few comments that we have recently received about what they value most:

"I value the staff-to-patient ratio and their ability to meet the patients' needs".

"I value the staff respecting each patient, listening to their every need, and then meeting those needs".
"I value a good staff that really enjoys what they do".


Stan Magleby
www.pinnacleqi.com